Terms and Conditions
Royal Fitness Club shall be referred to as “Royal Fitness Club” or “the Company” throughout this Agreement. Where a customer has elected to become a Royal Fitness Club Loyal Customer, they agree to the following terms and conditions:
I. GENERAL TERMS
- The Royal Fitness Club Loyal Customer Agreement allows a customer to enjoy Loyal Customer pricing on all
- There are two different ways to become a Loyal (1) You can enroll in one of our monthly Club subscription plans. (2) You can enroll in one of our Membership plans by paying an annual Membership Fee payment and monthly subscription fee.
- A Loyal Customer must be at least 18 years of age as our products are intended for use by adults
- The Loyal Customer may order products in addition to their auto-shipment order at any time and receive Loyal Customer
- Royal Fitness Club, including but not limited to any of its affiliates and/or subsidiaries, may transfer or assign this Agreement in its sole In the case that the Loyal Customer does not accept the transfer or assignment, they may provide written notice that they wish to terminate this Agreement. In the event of such notice being provided, the termination will become effective immediately.
II. ROYAL FITNESS CLUB PRODUCT REFUNDS AND RETURNS POLICY
- As Royal Fitness Club products produce different results for different people, Royal Fitness Club does not guarantee specific results nor offer a money back guarantee. Loyal Customers should follow the directions with each product received.
- The Loyal Customer is responsible for all return shipping costs.
- To receive a refund, all products must be post-marked within thirty (30) days of the ship date and all items must be in an unopened, “new” condition. When making a return, the Loyal Customer must use a traceable
shipping method. Royal Fitness Club is not liable for the shipping costs of returned products or any return shipments that may be lost in the return shipping process.
- To receive a replacement product or a refund on incomplete or defective product, the Loyal Customer must report the matter within sixty (60) days from the date of delivery and the incomplete or defective product must be made available for inspection in the RFC Returns Department.
- Refused orders are defined as orders that are refused upon delivery, marked return to sender, are undeliverable, or that have an insufficient address. A refused order is assigned a $15 refusal fee that is deducted from the refund. Refusal fees are applied to orders to offset return shipping costs and return processing charges. Refused orders could take up to ninety (90) days to reach the Returns Department and are not guaranteed a refund.
- Returning an order to Royal Fitness Club will not automatically cancel the Loyal Customer’s monthly auto-shipment. To cancel an auto-shipment the Loyal Customer can call the Customer Support Team at the number listed below. All auto-shipment cancellation requests must be completed at least two (2) business days prior to the auto-shipment process date.
- If only a portion of a stocked package (several products grouped under one item name/number) is returned, the full value of the item(s) kept will be deducted from the refund on the return order.
- Once a returned order is received and inspected by our Returns Department (usually within 10 business days), a refund will be processed to the credit card used to purchase the order. Depending on the credit card company, it may take an additional 2-10 business days after a refund is applied for monies to post to the Loyal Customer’s account.
- All returns must be accompanied with the original, or a copy of the original, packing slip.
- To exchange products, Loyal Customers can contact the Customer Support Team within thirty (30) days of delivery to specify which product they would like to return and which products they would like to purchase in exchange. Exchange orders should be placed prior to Loyal Customer’s returning their original items for refund to avoid interruption of their auto-shipment services.
PRODUCTS MUST BE RETURNED TO:
ROYAL FITNESS CLUB
Attn: Returns Department
2997 Cobb Pkwy.
Atlanta, GA 31139
III. ROYAL FITNESS CLUB REWARDS POINTS PROGRAM
- Rewards Points will be earned on all Loyal Customer orders while the customer remains active in the auto-ship program.
- Rewards Points will be earned on the Loyal Customer price of the entire order excluding taxes & shipping. The Rewards Points earned will equal 10% of the pre-tax, pre-shipping cost of the order. For example, if the cost of the order before taxes & shipping was $100, the Loyal Customer would earn 10 Rewards Points.
- Discounted and promotional pricing will not earn Rewards Points.
- Rewards Points may be redeemed on non-auto-shipment orders only after completing the Loyal Customer Agreement.
- Rewards Points have no cash value. One (1) Rewards Point equals $1 in product credit.
- Rewards Points will be calculated on official orders only. Returned orders will subtract from the Rewards Points total.
- If a Loyal Customer cancels their auto-shipment after becoming eligible to redeem Rewards Points, they have thirty (30) days from their last successfully processed auto-shipment order to redeem any available Rewards Points. All Rewards Points remaining after the thirty (30) days will be lost.
- Loyal Customers cannot earn Rewards Points if living in the same household as the enrolling Distributor.
Customer Support Numbers:
888-272-4796 or 404-941-2651
Customer Support Hours of Operation:
(Hours are based on the Eastern Standard time zone)
Monday – Friday: 09:00 am to 6:00 pm EST
PLEASE NOTE: LOYAL CUSTOMERS MAY PURCHASE PRODUCT FOR PERSONAL USE ONLY AND MAY NOT RESELL THE PRODUCT FOR ANY REASON. ONLY ROYAL FITNESS CLUB INDEPENDENT DISTRIBUTORS ARE AUTHORIZED TO SELL ROYAL FITNESS CLUB PRODUCT. LOYAL CUSTOMERS FOUND TO BE SELLING OR ADVERTISING ROYAL FITNESS CLUB PRODUCTS FOR PURHCASE WILL IMMEDIATELY HAVE THEIR RIGHTS TO BUY PRODUCTS TERMINATED.